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Returns & Refunds Policy

Last Edited: 12 August 2022

We hope you are hap­py with any of our prod­ucts and ser­vices. How­ev­er, if you are not com­plete­ly sat­is­fied with your pur­chase for any rea­son, you may re­turn it to us for a full re­fund, store cred­it, or an ex­change. Please see be­low for more in­for­ma­tion on our re­turn pol­i­cy.

Re­turns

All re­turns must be post­marked with­in twen­ty eight (28) days of the pur­chase date. All re­turned items must be in un­used and re­sal­able con­di­tion, in its orig­i­nal pack­ag­ing and ac­com­pa­nied by a valid proof of pur­chase.

Re­turn Process

To re­turn an item, please email cus­tomer ser­vice at [email protected]­rup­tor.lon­don to ob­tain a Re­turn Mer­chan­dise Au­tho­riza­tion (RMA) num­ber. Af­ter re­ceiv­ing a RMA num­ber, place the item se­cure­ly in its orig­i­nal pack­ag­ing, and mail your re­turn to the ad­dress give by our sup­port team.

Please note, you will be re­spon­si­ble for all re­turn ship­ping charges. We strong­ly rec­om­mend that you use a track­able method to mail your re­turn.

Re­funds

Af­ter re­ceiv­ing your re­turn and in­spect­ing the con­di­tion of your item, we will process your re­turn or ex­change. Please al­low at least sev­en (7) days from the re­ceipt of your item to process your re­turn or ex­change. Re­funds may take 1-2 billing cy­cles to ap­pear on your cred­it card state­ment, de­pend­ing on your cred­it card com­pa­ny. We will no­ti­fy you by email when your re­turn has been processed.

Ex­cep­tions

For de­fec­tive or dam­aged prod­ucts, please con­tact us at the con­tact de­tails be­low to arrange a re­fund or ex­change.

Ques­tions

If you have any ques­tions con­cern­ing our re­turn pol­i­cy, please con­tact us at [email protected]­rup­tor.lon­donor by vis­it­ing our con­tact page.

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