Last Edited: 12 August 2022
We hope you are happy with any of our products and services. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in unused and resalable condition, in its original packaging and accompanied by a valid proof of purchase.
To return an item, please email customer service at [email protected]ruptor.london to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address give by our support team.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Join our planet-positive community as we take you on a journey towards responsible consumption of personal care products. Learn about opportunities to get involved, news and exclusive offers.